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Conditions of Use

PAYMENT OPTIONS

Payment must be made on the order date, however VSHOP-EUROPE only processes the payment of an order after verifying the availability of the products for delivery and the delivery of the products.
The means of payment are by ATM or Credit Card.

Payment by ATM

You will receive an email with an entity, reference and amount.

Company Name: VIDA F.N.I.E.C.D.P. NATURAL

Account: 0003.48125389020 31 BT

N.I.B .: 0018 0003 48125389020 09
IBAN: PT50 0018 0003 481253289020 09

Cod. Swift: TOTAPTPL

Portugal

After you submit the order, you will receive all the necessary information that must be entered on the payment order. The order is sent only after confirmation of payment. To expedite the process, you must contact us and send us a copy of the payment order

Payment by credit card

The following cards are accepted:

VISA
MasterCard
In compliance with the new security regulations issued by VISA International and Europay / Mastercard International, as of April 1, 2001, all requests for authorization to execute transactions using cards of those systems may only be processed by Redunicre provided that in the provided elements (CVV2 / CVC2) of the respective card is included. The security code is a three-digit number printed on the back of the card after the number on the right side of the signature panel of all VISA and Europay cards as shown below.

 

 

RETURNS AND EXCHANGES

Orders not delivered

In the event that an order is not delivered for reasons attributable to us (eg loss), the total amount paid will be refunded.
If the reason for the "non-delivery" is attributable to the customer, the amount to be refunded will be deducted from the shipping and return costs.

Orders canceled

Cancellation of an order is only possible if payment has not yet been made and has not yet been processed

How to return or exchange an order

In case of purchase in a physical store

The order must be delivered to one of our physical stores (find a store near you) with its purchase invoice.

In case of purchase in the online store

Contact us by e-mail geral@vshop-europe.eu, indicating order number, invoice copy, photograph of the product in question and description of the problem. After this contact will be given the necessary indications to follow the exchange or return.

Important: In no case send the articles without previous contact because they will not be received.

Note 1: The cost of shipping to our address is borne by the customer, except in cases where the reason for the return or exchange is attributable to us or to the carrier.

Note 2: The exchange or refund will only be made after checking the condition of the product.

Return of orders
The maximum term for return or exchange of an order is 14 days after receipt of the order.
The return is only accepted if the products are in their original, inviolate packaging, accompanied by their respective purchase invoice.

Products returned after the maximum period of 14 days
After 14 days of receipt of the order, any return or exchange of products will only be taken into account if it is invoked and accepted by us, reason of "just cause".

Exchanges and refunds

Procedures
The payment of the refund will be made through the same method used for the payment of the initial order, for example Credit or Debit Card and Multibanco.

Costs
If the reason for the return is attributable to us (eg defective product or error in the processing of the order), we will reimburse the entire amount paid by the customer.
However, in the case of an order of several products and only one part is returned or exchanged, no refund of shipping costs will be processed.

COMPANY OWNER OF THE SITE

Vida Forte Nutrientes ICPN Lda Branch in Portugal

NIPC 980624711

Rua Padre Américo nº4A 1600-548 Lisboa

Tel +351 215 890 071